Clarke C Zqd
map-marker Hong Kong, Hong Kong

Wash and Wax made a terrible 6 plus week mess of my classic Porsche 911

Armor All - Wash and Wax made a terrible 6 plus week mess of my classic Porsche 911
You did not reply after 3 attempts!@ Therefore, I went to the odd pissed off site. The bottle has 70612 1**** with no warning of being out of date. I do use your tire polish and glass cleaner. I am a 35-year member of the very popular Porsche Club of America. I want money for a $150 car cleaning, recovery polishing. Alternatively, I will publish in the global PCA on-line and newsletter ASAP as former Business Graduate School and a top Journalism, Integrated Marketing Communications University in Northwestern University.
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Loss:
$150
Pros:
  • Packaging
  • Sprays
Cons:
  • Disaster like i described poor chemical reaction

Preferred solution: $150 to restore messed up 911 Porsche classic with low miles. I tried to clean it but was unsuccessful after years of owning Porsches, BMW, Alfa-Romeo, Allard, TRW. Austin-Healey. I never had this problem in years of ownership and trading!

User's recommendation: Negative or none until you honor my hard sought request!

Michelle S Vbj

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Verified Reviewer

Worthless Ceramic Wheel Cleaner

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Armor All - Worthless Ceramic Wheel Cleaner
Original review Jun 10, 2024
Called their 'customer service'. They kept requesting pics of several parts of the can. Even sent a pic of the wheels that were still covered in brake dust and grime. The only thing more worthless than the wheel cleaner is their joke of a customer service department. I would give 0 stars if that was possible. Armorall lost a long-term customer!
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Loss:
$10
Pros:
  • Long time producer of auto care products
Cons:
  • Products have not kept up with improvements

Preferred solution: Full refund

User's recommendation: BEWARE

Anonymous
map-marker Newton, New Jersey

Armour all wet dry vac does not work after infrequent use

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Vac worked fine for 10 uses and then stopped. It will not turn on, no power. It is just days beyond the warranty. Bad luck for me.
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User's recommendation: Simply put as a result of my experience I would not recommend this product

Scott C Yyn

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Verified Reviewer

Used their product, Destroyed my paint. Wont stand behind product

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Used this as directed on one vehicle. Worked great. Didn't use the whole bottle. Stored with all my other car care products. When I used on my other vehicle I didn't notice the ceramic has separated in the solution. Stuck in big blotches all over my vehicle. Over $12,000 in damages. Had to have the vehicle wet sanded to remove. After months of photos and quotes and other running around Armor All refused to stand behind their product. Buyer beware!
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Loss:
$12000
Pros:
  • Great line of products
Cons:
  • Wont stand behind them when there are issues

Preferred solution: Reimbursement of damages

User's recommendation: Avoid at all costs

Ephram Pbz

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Verified Reviewer
| map-marker Livingston, New Jersey

Low Quality

For decades Armor All was the product to use on tires, rims, leather / vinyl upholstery. But the product is getting worse and worse. I noticed a change a few years back but this last one, I bought I feel like pouring it out.
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User's recommendation: Armor All is not what it used to be, it's watered down 60 or more% it seems

Christina W Yfa

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Verified Reviewer
| map-marker Clayton, Georgia

Customer complaint

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I used your leather wipes on my black leather shoes and it took the color out I thought it was a good product but after it did that I will never buy it again
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User's recommendation: Don't get this product

Cliff C Cuo

Ceramic tire coating

Left black stain on new car, tried everything to remove. Please send instructions on how to remove. Would appreciate a call back as soon as posdible
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Loss:
$4000

Preferred solution: Instruction on how to remove black stain caused by ceramic tire coating,

Anonymous
map-marker Columbia, South Carolina

Replacement

I get things not working like they are supposed to. Hence, why there is some kind of warranty on things we buy.

What I do not get is when it does not work, getting in touch with customer service should be easier. Google is not where the number is located. Bought at Advanced Auto, so they said to call number on shop vac...so on my lunch came home to get number off vac to call. Finally, I spoke when someone told me I'd get an email fill out, take photo of cord cut, copy of receipt.

The email he sent me did not have returned email attached to his, so when I sent back asked to let me know it was received...since it didn't have return attached, wanted confirmation it was gotten. Heard nothing, but forgot and about three/four weeks later thought it would have been here. It was not, so called again, and I still had a hard time finding a number to even speak with someone. Found somehow, and they could not find my information at first.

was disconnected right when she found it, then got someone else on the phone who couldn't find me either. Tried to tell her how the other lady found it. She didn't care and went through all the steps; finally found and told me they do not make the model anymore so had to ask supervisor what to do...that's why they had not sent the replacement. Well, that's not a reason.

I did not ask for a new model; I just wanted a 50-dollar mini shop vac to work more than a month from bought that had been used3 times. She went over the address and said it would be about 2 weeks. Two weeks passed NASA so called again...they had no excuse, just would be here in a week. Acted shocked i had not gotten it knowing it was not placed to be shipped to me.

The next day it showed up over knighted...

oh, and forgot to mention i emailed to wrong address 1st time, but since it went somewhere i did not get failed attempt. So-called back about 2 weeks asking if they had gotten it and she said no. I went to email and did it with her on the phone and again asked for confirmation, they got. Crickets is all I heard, Even after i messed up on first attempt.

Be easier to find contact info.

Be better about getting orders out or contacting the consumer to let them know there is a complication, it may take a little longer. Don't just not ship, not contact, not do anything. The job of customer service says exactly what the job requires. I do not understand why this company can fail on so many levels and if I showed up on any of yalls employees would have me arrive on a call to their home where they are expecting me to know my job, and do it correctly.

Yet what if I showed up...eventually, and then tossed a med bag at them and had them fix their problem. It would be unacceptable. So, let's all just do our jobs. Not asking for anything more.

Be better Amour All is a brand known everywhere.

Stay worth being known. Jessica Eleazer 803397****

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User's recommendation: hope calling company never has to happen

Anonymous
map-marker Indiana, Pennsylvania

Extreme tite foam

I've used ArmorAll products for many years!! This tire foam is a joke! The spray delivery on your tire foam has alot to be improved! Black Magic's can sprays consistent and to the end of the contents! I know what the young people in your employ will say! Then buy Black Magic!!
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User's recommendation: Don't waste your money on tire foam! It never sprays the same twice!

Anonymous
map-marker Indiana, Pennsylvania

Let people know about problem

The product is fine but after buying this product for years Im done. The problem is you cant get the sheets out of the container! They give poor directions on how to get the towels out. I have to remove the lid and make a mess to get to the towels, each time. The dispenser idea is not working and Im sure they know this. On to another brand for me.
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Cathy P Kbl
map-marker Melbourne, Florida

ArmorAll Extreme Tire Shine SUCKS

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Purchased this tire shine and its HORRIBLE!!! I called ArmorAll and got NO WHERE! They dont care or keep the 100% satisfaction guarantee as stated on the can! DO NOT BUY!!!
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Loss:
$7
Cons:
  • Did not work as directed
  • Not worth the price

Preferred solution: Full refund

Anonymous
map-marker Springdale, Arkansas

Pissed off customer

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Armor All - Pissed off customer
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I used the ceramic tire shine and patted it down so no excess was left on the tire. The car sat for over 24 hours after application. The tire shine has soaked into my brand new pearl white paint on my car and I can not get it out
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1 comment
Kaliah Ytv

It has done the same thing to my car there are these brown stains all over both sides of my car and nothing I mean nothing will take it off. If I need a new paint job on my brand new 2021 Accord I'm gonna sue armor all

Anonymous
map-marker New Orleans, Louisiana

Bad product

Bought the glass cleaning streak free whipes. Not true to the label. My windshield was so streaked up causing me to not being able to see very good at all. The window was dirtier then before cleaning it. As a result causing me to run over 2 curbs. And messing up my rim costing me $ for a new rim. This product is not what it used to be. Never trust your clear clean windshield to armor all
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Loss:
$300
Cons:
  • Not worth the price
  • Did not work as directed

User's recommendation: Don't buy this product

Anonymous
map-marker Worcester, Massachusetts

Small Wet Dry Bac *** oit aftwr 6 months already left a phone mwssage a d you did not call me back

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This is so ridiculous I already wrote a review for Armor All.. is just wanting to not help. The shop vac I bought the Small orange Utility Vac. It *** our after 6 months of light use. DO NOT WASTE YOUR MONEY! The results of this review Armor all will ask me to fill out a review . Its because Armor All doesnt want to do anything. I will never DO A REVIEW AGAIN! Laura M F
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User's recommendation: Don’t buy

Anonymous
map-marker Worcester, Massachusetts

Small Wet Dry Bac *** oit aftwr 6 months already left a phone mwssage a d you did not call me back

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Bought at Walmart shop vac that is a Armor All product . It died after 6 months . Have to deal with Armor All They do Not talk to you. *** in warenty shop vac. Do not recommend buying
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User's recommendation: Don’t Buy

Mario Z Hdp

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Verified Reviewer

Did bad demage to my brand new car

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Armor All - Did bad demage to my brand new car
Armor All - Did bad demage to my brand new car - Image 2
Armor All - Did bad demage to my brand new car - Image 3
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Armor All - Did bad demage to my brand new car - Image 5
Armor All - Did bad demage to my brand new car - Image 6
Updated by user Jul 14, 2021

Still haven’t heard from them

Updated by user May 20, 2021

They still haven’t get back to me

Original review May 20, 2021
I used the armorall wipes and it melted my car, Ive been reaching out to the company but they keep telling me they dont get my email but I get theirs. It doesnt make sense
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Loss:
$1116

Preferred solution: Repair the demage

1 comment
Windell Byh

I have had similar damage and have tried to contact armor all with zero help and I am now going to contact the CEO as well as my new station. This is a multimillion dollar company and it’s pretty disgraceful they have no regard for long time customers that are seeking help because their product damaged our cars .

This damage significantly reduces the value of my car and I want to be compensated. I won’t stop until I am.

About

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Summary

Armor All is committed to offering beauty and protection auto products. In other words, Armor All helps to keep cars looking better, longer with an entire line of waxes, polishes, protectants and other care products. The company offers products of such categories as Glass cleaners, Interior cleaners, Degreasers, Interior and Exterior wipers, Air fresheners, Gift packs, Leather Care, Interior protectants, Wash and Wax, as well as Wheel products. Whether one is looking to add extra shine to paint or tires, protect dash or condition leather, there are special products at Armor All. The company has been on the market producing auto care stuff for over 40 years. The company was started by Joe Palcher, a polymer chemist, in 1962.

Armor All reviews and complaints

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